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The Professional Service Association (PSA) crowned Joseph Seeley of Cavaley Appliance Service as the Nation’s Top Tech for 2025 at the annual PSA Convention held on September 24, 2025, in Las Vegas, NV. Special thanks to Dale Reeder and the NSA for sponsorship and to Dan Wood & Eddie Lopez from LG for judging and supplying the contest products.
Your Cost of Doing Business goes far beyond parts and labor. Without understanding true operating costs, it is easy to stay busy while losing money. CODB helps business owners price accurately, plan confidently, and make informed decisions. PSA members gain access to tools designed to calculate and manage CODB effectively.
- Business
Airsled has introduced the new Appliance Dolly AD500, featuring major safety and performance improvements over the AD450, including increased load capacity, enhanced stability, and added protective features. The AD500 is available at a discounted promotional price through January 18 as part of its product launch.
- Business
Big changes are coming to ACA health plans, and costs may rise for millions. PSA partnered with the Kuhlmann Group to offer GigCare, a stable and affordable option that includes telehealth, mental health visits, diabetic support, and even free MRIs and CT scans. It is designed to give members real benefits without surprise bills.
- Business
Every service business will face complaints, but the way you respond can turn frustration into loyalty. This article explores how empathy, transparency, and thoughtful follow-through can transform a negative experience into a lasting relationship. Discover practical strategies based on the Service Recovery Paradox to build trust, win loyalty, and turn service issues into success stories.
Ed’s influence touched countless lives - family, friends, colleagues, students, and customers alike. His passion, dedication, humor, and generosity will be remembered by everyone who knew him.
A practical guide to managing stress, supporting teams, and preventing burnout in customer service and sales roles.
Working Advantage discounts give PSA members flexible ways to support employees, strengthen team culture, and save on everyday purchases, all on their own terms.
Service industry integrating smart diagnostics and predictive maintenance.