The Professional Service Association (PSA) is a nonprofit trade organization dedicated to supporting independently owned appliance and electronics service businesses. Since 1989, PSA has worked to elevate the service industry by providing the tools, training, and connections that help businesses grow and thrive.
We serve business owners and their teams—technicians, office staff, and managers alike—by offering a full spectrum of support that goes beyond just technical training.
What We Do:
- Professional certifications, including Certified Appliance Professional (CAP) and CFC certification, to validate and elevate technician skill sets
- Comprehensive training for every role in a service company—from front office to field techs to management
- Business development resources, including support in hiring, operations, marketing, and customer service
- Connections that matter—linking members with manufacturers, parts distributors, warranty providers (including third-party), and software companies
- Annual national convention that brings together the full spectrum of the industry for education, networking, and growth opportunities
We gather the most valuable tools, technologies, and partnerships under one roof to make life easier for independent servicers—so they can focus on running strong, reputable, and profitable businesses.
PSA exists to empower the independent: those who lead with integrity, serve with skill, and form the backbone of their communities.