As a member of the Professional Service Association (PSA), you gain access to a full suite of tools, training, and connections tailored to help independently owned service businesses grow, adapt, and thrive. We support business owners, technicians, and support staff through every stage of their journey and we’re continually working to expand our offerings.
Certifications
PSA provides industry-recognized certifications that validate technical skill, business expertise, and customer service excellence:
- Certified Appliance Professional (CAP)
- Master Certified Appliance Professional (MCAP)
- EPA Refrigerant Certification (CFC)
- Certified Service Manager (CSM)
- Certified Consumer Specialist (CCS)
- Certified Service Center (CSC) – for full facility-level certification
Training and Education
- We offer education for your entire team: owners, managers, technicians, and office staff alike:
- Hands-on and online technical training across major brands and technologies
- Business and management courses focused on profitability, operations, and leadership
- Curriculum development support for schools and instructors
- Partnership with SkillsUSA and national education programs to strengthen the next generation of technicians
Business Tools and Resources
- PSA members gain access to tools that simplify operations and support decision-making:
- PSA Service Library: A searchable, online collection of service manuals, wiring diagrams, and training materials
- Cost of Doing Business Software: Built with CPA support to help you calculate overhead, set pricing, and make informed decisions
- Flat Rate Pricing Guide: A flexible, regionalized labor pricing framework
- Employee Evaluation Tool: A technician skills test for screening and training
- CAP Practice Exam: A readiness check for technicians preparing for certification
Communication and Peer Support
Our network helps members stay informed and supported:
- PSANet – Real-time network for peer-to-peer technical support and field problem solving
- PSA-edu – A national email forum for instructors, trainers, and industry leaders
- PSA Update – Monthly news, announcements, and insights
- PSA News – Publication featuring industry trends, analysis, and member stories
Discounts
PSA membership includes exclusive access to programs that support your life and business beyond the bench:
- Working Advantage – National and local discounts on travel, shopping, entertainment, groceries, and more
- Sign up at www.workingadvantage.com with code: PSAWORLD
- Angle Health Partnership – Flexible, affordable health coverage options for independent service businesses
- Learn more: anglehealth.com/partnerships/psa-health
Convention and Industry Access
Our annual convention is a cornerstone event, bringing together service professionals, vendors, and manufacturers for:
- Hands-on training and certification opportunities
- Business development sessions and vendor networking
- Industry roundtables and resource showcases
Throughout the year, we also connect members with:
- Parts distributors
- Manufacturer representatives
- Warranty companies (including third-party)
- Software and service vendors
- Peer service companies
And More to Come
We’re continually developing new benefits, tools, and partnerships to serve our members. From additional training programs to expanded vendor discounts, our goal is to give independent servicers every possible advantage in a changing industry.